Frequently asked questions about wastewater
I would like to install a garden meter. What do I have to do?
Would you like to save on wastewater charges for water consumption in the garden? A so-called garden meter can help. You can obtain one from a DIY store and connect it yourself. You tell us the garden meter number, the installation status and the installation date. The garden meter is then read at the end of the year together with the main meter.
By the way: The statutory calibration period of six years also applies to garden meters. Just as we replace your main meter every six years, you must replace your garden meter every six years.
I have a small sewage treatment plant or drainless pit. Where do I have to register for emptying?
The regular emptying of septic tanks and small sewage treatment plants is carried out by the company Peeters Landtechnisches Lohnunternehmen GmbH, Boyensteg 24, 47574 Goch-Hülm. Appointments for disposal can be arranged by telephone on 0 28 23 / 8 74 75.
How can I communicate or change my bank details?
You can send us an informal letter or e-mail to vertrieb@stadtwerke-kevelaer.de with your bank details. Please include your customer number. Or use our form for a Sepa core direct debit mandate.
How do I change the amount and/or due date of my advance payments?
Please call us on 0 28 32 / 93 13-0 or send us a letter (Stadtwerke Kevelaer, Kroatenstr. 125, 47623 Kevelaer) or an e-mail from vertrieb@stadtwerke-kevelaer.de.
I need a copy of my annual invoice.
We will be happy to send you a copy of your annual bill. All we need is your customer number or the address of the consumption point.