City administration building of the Stadtkevelaer

Marketing

Certification process for Q seal started

Tourist Information of the pilgrimage town of Kevelaer starts certification process for the Q seal

The tourism industry faces the constant challenge of meeting the high expectations of travelers while offering innovative services. Service quality plays a central role in creating an unforgettable experience for visitors and strengthening competitiveness. "Ensuring and continuously improving service quality is crucial for success in tourism. By implementing quality management systems, companies can meet these requirements," Verena Rohde, Business Development Manager and Head of Kevelaer Marketing, is certain.

ServiceQualität Deutschland: A guide to excellence

The Q seal from ServiceQualität Deutschland is a recognized seal of quality that distinguishes companies that stand out for their high quality standards and customer-oriented service. It stands for continuous further development and optimization of services and is a visible sign of a company's commitment to customer service. Through the certification process, all aspects of service quality are systematically analyzed and improved in order to offer guests and visitors an even better experience. Constantly improving the quality of services and achieving maximum customer satisfaction is a top priority.

Q-Coach course successfully completed

The prerequisite for applying for certification is the qualification of at least one employee as a Q-Coach. This qualification can be acquired by participating in a corresponding series of seminars. The Q-Coach course provides participants with the tools and methods required to optimize the quality of service. By successfully completing this course, Annika Manthey, a member of the Kevelaer Marketing team, is now ideally equipped to implement the high standards and criteria of ServiceQualität Deutschland at the Tourist Information. "With her new specialist knowledge and the skills she has acquired, she will set the certification process in motion to obtain the ServiceQualität Deutschland Q seal for our Tourist Information," says a delighted Verena Rohde.

On the way to certification

But the real work is just beginning. The next step in the process is to prepare for certification. "This means carrying out a comprehensive self-assessment, identifying areas for improvement and implementing targeted measures to optimize service processes. We now have six months to do this," explains Annika Manthey. Of course, this only works as a team. It therefore goes without saying that the entire Tourist Information team is working on this project. The declared aim is to receive the Q seal by the end of the year. "I am confident that we will succeed," says Annika Manthey with conviction.

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