Since January 1, 2024, so-called "Verfahrenslotsinnen und Verfahrenslotsen" have been deployed in the youth welfare offices. This is a free service under the Children and Young People Strengthening Act, which aims to strengthen the rights of children and young people and improve their participation in decisions that affect them.
This new role has also been taken up in the pilgrimage town of Kevelaer and a long-standing employee has been chosen for this important task: Tina Weiand has been part of the team since 2016 and brings her previous experience and expertise to the new role.
What does a process controller do?
As a procedural guide, Tina Weiand helps young people with disabilities to understand and make use of their rights. She offers individual advice and support when applying for assistance and benefits. She works closely with other institutions to ensure that young people receive the support they need and also offers to accompany them to appointments and meetings on request.
She appreciates the variety of her work and is always coming across new challenges. Direct contact with the young people and their families that she supports is particularly important to her. Through her work, she can have a positive impact on young people's lives.
The process controller provides support with:
- Advice on initial applications for integration assistance, up to the age of 27
- the application and the whole process until the required help arrives
- the transition to other assistance, if necessary
- communication between different departments
- mediation between different people and groups
- referral to other advisory services if you are over 27 years old
- Communication processes within the support systems, e.g. as a person of trust, participation in support plan discussions
Target group of the process controller
Various people can make use of the counseling provided by the procedure pilot. It helps young people (up to the age of 27) who are (potentially) entitled to integration assistance due to an (impending) disability, as well as their parents and legal guardians. However, legal guardians (e.g. in the case of young adults) and professionals who work with those entitled to assistance can also make use of the help provided by the procedure pilot.
Advice is provided at the request of the person entitled to it and can be requested at any time. Advice, guidance and support can be provided in person, by telephone, by video consultation or by e-mail.